Turnaround Time Guidelines
Turnaround Time Guidelines
Understanding the turnaround time for orders is essential for effective planning and customer satisfaction. Here's a breakdown of the expected processing times for both regular and custom orders:
Regular Orders
- Processing Time: 3-5 business days
- Business Days: Monday through Friday
- Exclusions: Weekends and holidays are not included in the calculation of business days.
Custom Orders
- Processing Time: 10-14 business days
- Business Days: Monday through Friday
- Exclusions: Similar to regular orders, weekends and holidays do not count as business days.
Important Notes:
- Business Days Definition: A business day refers to any day from Monday to Friday, excluding weekends and recognized holidays.
- Order Confirmation: The processing time begins once the order is confirmed and all necessary details have been received.
- Communication: Customers will be notified of any delays or changes in the estimated turnaround time.
By adhering to these guidelines, we aim to ensure a smooth and satisfactory ordering process for all customers.