Return Policy

We strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not satisfied with your order, we are pleased to offer a return policy that provides you with options.

General Returns

Eligibility: We accept returns for unused and unopened products within 30 days of the delivery date.
Condition: Products must be in their original packaging and condition.
Process: To initiate a return, please contact our customer service team for a return authorization.
Shipping Costs: Please note that the buyer is responsible for the return postage costs.

Damaged Items

If your item arrives damaged, we sincerely apologize for the inconvenience. Please follow these steps:

Notification: Notify us via email within 5 days of receiving the damaged item.
Documentation: Include photos of the damage and your order details in your email.
Resolution: We will work with you to resolve the issue, which may include a replacement or refund.

Refunds

Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Method: Approved refunds will be processed and automatically applied to the original method of payment used at checkout.
Timeline: Please allow a few business days for the refund to appear in your account.

Thank you for your understanding and cooperation. If you have any further questions, please do not hesitate to contact our customer service team. We are here to help!